Help Centre

FAQs for foodies

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Getting Started

All orders on PeerPlates are placed in advance.

This is because our cooks prepare homemade food fresh, rather than serving instant takeaway meals. Ordering in advance gives them enough time to prepare your food properly, which helps you receive a better-quality meal.

To place an order, browse meals through the TikTok-style highlight feed or use the search tab to find what you want. Add your chosen meal to cart, then choose either delivery or pickup at checkout.

If you choose pickup, you will collect your order from the cook’s pickup location at the agreed time.

If you choose delivery, stay alert for updates, meet the driver when they arrive, and provide your handover code to confirm you have received your food.

Deliveries & Pickup

Health & Safety

Refunds & Disputes

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